Question 1

How do I upload a document?

Accepted Answer

Sign in, open Documents, and tap Upload. You can scan with your camera, pick from your device, or drop in a PDF/image. Folda will auto-detect the document type and expiry where possible.

Question 2

How does sharing work?

Accepted Answer

Open any document or KYC pack and tap Share. Folda generates a secure link you can send to anyone. Links can expire, be revoked, and (on Pro) be watermarked.

Question 3

What is a KYC pack?

Accepted Answer

A KYC pack is a bundle of the documents a third party (a bank, landlord, employer, etc.) needs from you. Build it once, share it everywhere.

Question 4

What is Folda Secure?

Accepted Answer

Folda Secure is our zero-knowledge encrypted vault for highly sensitive items like passwords, recovery phrases, and ID scans. It's included with Pro Yearly and Pro Lifetime.

Question 5

How do I cancel or change my plan?

Accepted Answer

Go to Settings → Billing in your dashboard. You can switch plans or cancel any time — your documents stay yours.

Question 6

Is my data really private?

Accepted Answer

Yes. Documents are encrypted at rest and in transit. Folda Secure items are end-to-end encrypted with a key only you hold — even our team can't read them.

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